Refund Policy
Effective date: 09.06.20225
1. Overview
Due to the nature of our services — live and instant-access adult video chat content — all sales are final and non-refundable. By using our services, you acknowledge and agree to this policy.
2. No Refunds for Digital Services
All services offered on this site are provided digitally and are consumed at the time of delivery. Therefore, we do not issue refunds for any reason once a session or subscription has started.
3. Unauthorized Transactions
If you believe a charge was made without your authorization, please contact us immediately at:
- Email: administrator@qussychat.com
- Phone: +34642797310
Additionally, you can contact our payment processor CCBill directly at https://support.ccbill.com to dispute any charges.
4. Chargebacks
Initiating a chargeback without first contacting us to resolve the issue may be considered fraud. We reserve the right to ban users who file fraudulent chargebacks or disputes.
5. Billing Support
For any billing-related issues or questions, please contact CCBill’s 24/7 support team at:
- Website: https://support.ccbill.com/
- Email: support@ccbill.com
6. Subscriptions and Cancellations
Users are responsible for managing their subscriptions. You may cancel your subscription at any time through the CCBill Consumer Support Center. No refunds will be issued for unused portions of active subscriptions.
7. Exceptions
Refunds may only be considered in exceptional cases involving technical errors or proven fraudulent activity. All refund requests must be submitted in writing and are subject to approval.
8. Contact Us
If you have questions regarding our refund policy, please contact us:
- Email: administrator@qussychat.com
- Phone: +34642797310